FAQ's
Aerinna – Frequently Asked Questions (FAQs)
Here are some common questions about our products and services:
1. What is Aerinna?
Aerinna is a skincare brand that offers carefully selected products designed to support healthy, glowing, and radiant skin.
2. Are your products suitable for all skin types?
Yes, most of our products are formulated to be suitable for all skin types. However, we recommend checking the product description and doing a patch test before full use.
3. How do I place an order?
Simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the steps to complete your order.
4. How long does delivery take?
- Local orders: 2–5 business days
- National orders: 3–7 business days
Delivery times may vary depending on your location.
5. Can I return a product?
Yes, we offer a 3-day return policy. Products must be unused, unopened, and in original packaging. Please refer to our Return & Refund Policy for full details.
6. What should I do if I receive a damaged or wrong item?
Please contact us within 3 days of delivery with photos and order details. We will arrange a replacement or refund.
7. Do you offer cash on delivery (COD)?
(Optional – include if applicable) Yes, we offer Cash on Delivery for selected locations/orders.
8. How can I contact Aerinna?
You can reach us via:
Email: support@aerinna.com
WhatsApp: +923046988703
9. Do your products cause side effects?
Our products are generally safe when used as directed. However, if you have sensitive skin, perform a patch test and discontinue use if irritation occurs.
10. Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email or WhatsApp.