Refund policy

 

At Aerinna, we care about your satisfaction and the quality of your skincare experience. If you’re not fully satisfied with your purchase, we’re here to help.

1. Return Eligibility
You may request a return within 3 days of receiving your order. To be eligible:

• The item must be unused, unopened, and in its original packaging
• The product must be in the same condition as received
• Proof of purchase (order number or receipt) is required

2. Non-Returnable Items
For hygiene and safety reasons, we do not accept returns on:

• Opened or used skincare products
• Items damaged due to misuse
• Products purchased on sale or promotional discounts (optional—remove if not applicable)

3. Damaged or Incorrect Items
If you receive a damaged, defective, or wrong product, please contact us within 3 days with clear photos. We will offer a replacement or full refund at no extra cost.

4. Refund Process
Once your return is received and inspected:

• Approved refunds will be processed within 5–7 business days
• Refunds will be issued via the original payment method

5. Return Shipping

• Customers are responsible for return shipping costs unless the item is faulty or incorrect
• We recommend using a trackable shipping service

6. Contact Us
For returns or questions, contact us at:
Email: [theaerinna@gmail.com]
WhatsApp/Phone: [03046988703]