Shipping policy
At Aerinna, we aim to deliver your skincare products safely, quickly, and efficiently.
1. Processing Time
- All orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
2. Delivery Time
Delivery times may vary depending on your location:
- Local orders: 2–5 business days
- National orders: 3–7 business days
Please note that delivery times are estimates and may be affected by courier delays, weather conditions, or other unforeseen circumstances.
3. Shipping Charges
- Shipping fees (if applicable) will be calculated at checkout
- Free shipping may be offered on selected orders or promotions
4. Order Tracking
Once your order is shipped, you will receive a tracking number via email or WhatsApp so you can monitor your delivery status.
5. Incorrect Address
Please ensure your shipping details are correct. Aerinna is not responsible for:
- Delays or losses due to incorrect addresses
- Orders delivered to incorrect locations provided by the customer
6. Damaged or Missing Items
If your package arrives damaged or incomplete, please contact us within 3 days of delivery with photos and order details.
7. Contact Us
For shipping-related queries, feel free to reach out:
Email: [theaerinna@gmail.com]
WhatsApp/Phone: [03046988703]